It's safe to say that...
in the alcohol retail industry there’s a lot of competition…and we mean A LOT. From your neighborhood boutique to the national bohemouth chains, the choices for consumers are endless. Which begs the question, how can you stand out, and keep your customers your customers.
Two words: Loyalty Program.
You’ve been in this business long enough to know that this isn’t as simple as it sounds. But let us be the first to tell you that it really is, with City Hive. Before we get to that, let’s get to why it’s even worth it.
According to Invesp, 69% of consumers say choice of retailer is influenced by where they can earn customer loyalty/rewards program points. Just an increase in customer loyalty by 5% can lead to a 25%-100% increase in profit per customer! 83% of customer’s state loyalty programs can influence their buying decision.
It’s probably time you set up a loyalty program, unless you don’t like increased profits and order frequency
With City Hive, you take your loyalty program from in-store, to online and mobile. Our system easily allows you to develop your own or add an existing rewards program to your app or website. Loyalty programs are a great addition to your digital store since they’ll help you develop a brand image that will feel more like a community and less like a corporation who’s only after one thing: customers’ money.
From store credit to percentage off discounts and free fulfillment, we offer several options for rewards and points accrual. Not only will your customers be more inclined to choosing your store in the future, but they will likely make repeat visits and buy more premium products allowing you to stay profitable and keep your business growing.