Why your Customers Want to Shop Online in 2023

In recent years, the trend of online shopping has been on the rise, and this trend is expected to continue in 2023 and far beyond.

This is especially true for liquor stores, as more and more customers are turning to the internet to purchase their favorite drinks. In this blog post, we will explore the reasons why customers are choosing to buy liquor online and how liquor stores can adapt to meet this growing demand:

Convenience is one of the main reasons customers choose to buy liquor online. With the ability to shop from the comfort of their own home, customers can avoid the hassle of going to a physical store and dealing with crowds and long lines. Additionally, online shopping allows customers to easily compare prices and products, so they can find the best deals on the products they want. This is particularly important for busy customers who have limited time to spend on shopping. With the ability to shop at any time and from anywhere, online liquor stores make it easy for customers to purchase the products they need without having to worry about store hours or location.

Another reason customers choose to buy liquor online is the availability of a wider selection of products. Online liquor stores often have a larger inventory than physical stores, making it more likely that customers will find the specific products they are looking for. Online stores also make it easy for customers to search for and discover new products, which can be especially appealing to customers who are looking to try something new. With the ability to browse through a wide variety of products, customers are more likely to find the perfect product for their needs.


City Hive Tip: With City Hive’s “Extended Shelf” feature, it’s easy to carry more products on your online inventory than your business offers at your standard, in-store experience. 

Online shopping also allows for more personalized recommendations and suggestions. Through the use of data analytics, online stores can track customer behavior and preferences, and make personalized recommendations based on their browsing and purchase history. This can lead to increased customer satisfaction and loyalty. By tailoring the shopping experience to the individual customer, online liquor stores can create a more engaging and personalized experience that keeps customers coming back. With City Hive, every customer that places an order on your website gets a personalized profile made for them on the City Hive Dashboard. Along with past order information, you’re presented with a custom taste profile, best-selling items, and even the day of the week when the customer is the most active. 

Online shopping also allows for easy access to reviews and ratings from other customers. This can help customers make informed decisions about the products they purchase and can help build trust in the store. By reading reviews and ratings from other customers, customers can gain insight into the quality of the products and the service provided by the store. This can be especially helpful for customers who are trying new products or brands. Plus, with Google and Facebook reviews integration built into the City Hive platform, your customers will know every reason to trust your brand with their business.

Additionally, buying liquor online can be more discreet, especially for customers who may feel uncomfortable buying certain products in person. For customers who are looking for privacy and discretion, online liquor stores can provide a valuable service by allowing them to purchase products without having to worry about the opinions of others.

However, it’s not only customers that benefit from e-commerce, brick and mortar liquor stores benefit from it too, as it can help them to increase their sales and reach a wider customer base. By providing an online shopping option, liquor stores can attract customers who prefer to shop online while also providing valuable information about your business and inventory to customers who are looking to shop in person.

In conclusion, customers are increasingly choosing to buy liquor online in 2023 due to the convenience and wide selection of products available. To adapt to this growing demand, liquor stores can offer online shopping options, make use of data analytics for personalized recommendations, and provide easy access to customer reviews. By doing so, liquor stores can attract and retain customers, increase sales, and stay competitive in today’s digital landscape. It’s a win-win situation for both customers and liquor stores.