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City Hive is the leading omni-channel digital commerce and data SaaS platform, used by millions of consumers on a daily basis and specializing in the Wine, Beer and Spirits Industry. We unite the Three-Tier system in a whole new way by connecting retailers to wholesalers, distributors and suppliers, using the City Hive platform.

City Hive is looking for an Account Manager for beverage alcohol importers and producers to engage suppliers with City Hive’s Supplier platform, grow relationships with supplier network, and ensure suppliers are satisfied with the company’s products and services.


What you will do:
In this role, you will work directly with established beverage alcohol brands, as well as upstarts and boutique wineries, distilleries and breweries to implement and measure digital transformation strategies and marketing initiatives using City Hive’s suite of tools for brands, as well as integrations with external marketing platforms such as Google Ads and Facebook Ads.

You will educate brand owners on City Hive’s product offerings and work with supplier clients to elevate their trade and consumer presence through City Hive’s expansive network of merchants, distributors and consumers.

You will collaborate with City Hive team members to continuously improve the supplier experience and ensure a positive ROI – identifying gaps and opportunities, providing thoughtful feedback on product improvements and new offerings, and evaluating KPIs on supplier initiatives to offer data-driven recommendations.

Alongside City Hive’s Customer Success team, you will introduce platform features, opportunities and upgrades – creating communications to educate, engage and grow supplier accounts.

Quality candidates will have the ability to quickly establish themselves as experts in beverage alcohol industry, digital marketing and City Hive’s products and services for suppliers:


What we are looking for:

  • Impeccable client management skills
  • Strong written and verbal communication
  • Aptitude for technical software products
  • Proficiency with digital marketing and advertising platforms
  • Data analytics and reporting
 

Core job role:

  • Manage and grow digital marketing initiatives for supplier accounts
  • Ensure successful implementation of supplier initiatives
  • Track campaign performance and offer recommendations for improvements
  • Provide insights for new developments and revenue opportunities
  • Ensure suppliers are achieving a positive, measurable ROI
 

Additional responsibilities:

  • Supplier Account management
  • Onboard suppliers to platform with education and training
  • Help brands maximize their brand presence
  • Track KPIs on brand e-commerce representation
  • Assist brands with promotional implementations
  • Track and report promotional performance; offer insights for improvements
  • Develop automated communications strategy for onboarding suppliers
  • Develop brand-focused knowledge base
  • Update suppliers on product improvements and new features
  • Compile and share case studies
  • Improve product by regular QA and reporting bugs and feature requests
  • Address supplier questions assist in a timely and professional manner
  • Work with accounting on billing automations and process

Who are we
City Hive is one of the fastest growing SaaS companies in the United States in 2020 and 2021. Working greatly under the radar, the company has grown to serve thousands of customers including some household names. The company is powering the revival of independent businesses in a territory that was previously dominated by Big Tech.

We believe in an impact management approach where teams, squads and individuals are given the opportunity to make big impact contributions across the breadth and depth of the company product and business. We are serious about transforming retail, distributions and production value chain by making advanced technology accessible to businesses of any size. We embrace a culture of innovation, passion and a no fear mentality when it comes to tech and business. We believe in an open environment and the ability of individuals to make an impact.

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