CUSTOMER SUPPORT SPECIALIST
Operations | Full-time | NYC
City Hive is the leading omni-channel digital commerce and data SaaS platform, used by millions of consumers on a daily basis and specializing in the Wine, Beer and Spirits Industry. We unite the Three-Tier system in a whole new way by connecting retailers to wholesalers, distributors and suppliers, using the City Hive platform.
City Hive is looking for a multitasker that’s passionate about solving problems and helping others grow their business. We work with everyone from the country’s largest brands to local family owned businesses and are looking for a Support Specialist who will be able to work efficiently to solve every day requests while delivering a great experience to our clients.
What you will do:
- Prioritize incoming client support cases in a high-volume, fast-paced environment
- Work directly with our Customer Success team to maximize opportunities that will help our clients grow
- Identify product improvements and communicate feedback to our leadership team
- Analyze merchant data to identify areas of opportunities and implement scalable solutions
What we are looking for:
- 1+ years of client support preferably for a SAAS or technology company
- Track record of exceeding customers expectations
- Self starter & team player who enjoys cross team collaboration
- Outstanding verbal & written communication skills
- Experience with Zoho products, Google Analytics, or Appcues is beneficial
Who are we:
We’re a team that is serious about transforming the wine & spirits industry by making technology accessible to businesses of any size. We embrace a culture of innovation, passion and a no fear mentality when it comes to tech and business. We believe in an open environment and the ability of individuals to make an impact.