Operations | Full-time | NYC
City Hive is the leading omni-channel digital commerce and data SaaS platform, used by millions of consumers on a daily basis and specializing in the Wine, Beer and Spirits Industry. We unite the Three-Tier system in a whole new way by connecting retailers to wholesalers, distributors and suppliers, using the City Hive platform.
City Hive’s Customer Success Associate’s prime responsibility is to help our customers grow their business through the use of our platform. As our customer success associate you will develop customer relationships that promote retention and loyalty to the City Hive Platform. You will work closely with our customers to ensure they are knowledgeable and are satisfied with the services they receive. You will help them improve and expand their business through the use of the platform, and improve their operations. As an associate you will often provides technical support to customers with the goal to keep customers satisfied with the business’ products. You will also help develop media assets to support customers from remote through sharing a knowledge base as well as using various technological solutions. Lastly, you will work closely with our dev team to communicate feedback and improve our product and process to allow you to better do your job.
- Establish Customer Support Practices.
- Provide Technical and Product Support.
- Communicate new features and exciting opportunities.
- Fantastic interpersonal skills
- Highly organized
- Excellent verbal and written communication skill
- Knowledge of customer service practices
- Technical aptitude and ability to learn and use software programs
- Experience with Customer Relationship Management (CRM)
City Hive is the developer of The Hive; a distributed Commerce Platform serving customers all over the United states with live checkout in 500 digital locations. City Hive is revolutionizing how critical data is shared, handled, and transacted with and across the supply chain.
Our engineering culture emphasizes creative problem solving, fast iteration and execution. Team sizes are kept small to encourage big contributions from each team member and promote meaningful collaboration and problem ownership. Our technology stack is diverse and fluid. We touch on all technologies and build modular components that interacts with each other.