Customer Success

Customer Success Full-time

The role:

City Hive’s Customer Success Associate’s prime responsibility is to help our customers grow their business through the use of our platform. As our customer success associate you will develop customer relationships that promote retention and loyalty to the City Hive Platform. You will work closely with our customers to ensure they are knowledgeable and are satisfied with the services they receive. You will help them improve and expand their business through the use of the platform, and improve their operations. As an associate you will often provides technical support to customers with the goal to keep customers satisfied with the business’ products. You will also help develop media assets to support customers from remote through sharing a knowledge base as well as using various technological solutions. Lastly, you will work closely with our dev team to communicate feedback and improve our product and process to allow you to better do your job.

The details:

– Establish Customer Support Practices.
– Provide Technical and Product Support.
– Communicate new features and exciting opportunities.

The candidate:

– Fantastic interpersonal skills
– Highly organized 

– Excellent verbal and written communication skill

– Knowledge of customer service practices

– Technical aptitude and ability to learn and use software programs

– Experience with Customer Relationship Management (CRM)

The company:

City Hive is the developer of The Hive; a distributed Commerce Platform serving some of the best stores in New York and customers all over the United states. City Hive is revolutionizing how critical data is shared, handled, and transacted with and across the supply chain from Consumers through retailers, distributors to suppliers and brands.

Our culture emphasizes creative problem solving, fast iteration and execution. Team sizes are kept small to encourage big contributions from each team member and promote meaningful collaboration and problem ownership. Our technology stack is diverse and fluid. We touch on all technologies and build modular components that interacts with each other.