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Implementation Manager

City Hive is the leading omni-channel digital commerce and data SaaS platform, used by millions of consumers on a daily basis and specializing in the Wine, Beer and Spirits Industry. We unite the Three-Tier system in a whole new way by connecting retailers to wholesalers, distributors and suppliers, using the City Hive platform.

City Hive is looking for a multitasker that’s passionate about solving problems and helping others grow their business. We work with businesses from the country’s largest brands to local family owned businesses and are looking for an Implementation Manager who will be able to guide, train and work efficiently to solve every day requests while delivering a great experience to our clients. 

What you will do:

  • Manage the onboarding of retailers, suppliers and distributors on the City Hive platform to ensure a successful onboarding process and accelerate time to value.
  • Engage customers through regular strategic calls, one-to-one product training sessions and group web conference sessions around strategic and technical topics
  • Build marketing campaigns, establish a customer feedback loop, set up CRMs and organize the onboarding process
  • Troubleshoot and solve complex software issues

What we are looking for:

  • 3+ years of client support preferably for a SAAS or technology company.
  • Excellent project management skills and an ability to maintain multiple project at once.
  • Passion for trying new processes to achieve the best possible solution
  • A track record of exceeding customers expectations
  • Self starter & team player who enjoys cross team collaboration
  • Experience with Zoho products, Google tools or Appcues is beneficial 

Who are we
City Hive is one of the fastest growing SaaS companies in the United States in 2020 and 2021. Working greatly under the radar, the company has grown to serve thousands of customers including some household names. The company is powering the revival of independent businesses in a territory that was previously dominated by Big Tech.

We believe in an impact management approach where teams, squads and individuals are given the opportunity to make big impact contributions across the breadth and depth of the company product and business. We are serious about transforming retail, distributions and production value chain by making advanced technology accessible to businesses of any size. We embrace a culture of innovation, passion and a no fear mentality when it comes to tech and business. We believe in an open environment and the ability of individuals to make an impact.

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