Customer Support Manager

City Hive is the leading omni-channel digital commerce and data SaaS platform, used by millions of consumers on a daily basis and specializing in the Wine, Beer and Spirits Industry. We unite the Three-Tier system in a whole new way by connecting retailers to wholesalers, distributors and suppliers, using the City Hive platform.

City Hive is looking for a Customer Service Support Manager that’s passionate about solving problems and helping others grow their business. We work with everyone from the country’s largest brands to local family owned businesses and are looking to build a first class support department who will be able to work efficiently to solve every day requests, generalize and automate processes, while delivering a great experience to our clients.

What you will do:

  • Prioritize incoming client support cases in a high-volume, fast-paced environment
  • Work directly with our Customer Success team to maximize opportunities that will help our clients grow
  • Identify product improvements and communicate feedback to our leadership team
  • Analyze client data to identify areas of opportunities and implement scalable solutions

What we are looking for:

  • 2-4 years of client support for a SAAS technology company
  • Proficient in using scalable solutions to manage and navigate high volume environment.
  • Track record of exceeding customers expectations
  • Self starter & team player who enjoys cross team collaboration
  • Outstanding verbal & written communication skills
  • Experience with Zoho products, Google Analytics, or Appcues is beneficial

Who are we
City Hive is one of the fastest growing SaaS companies in the United States in 2020 and 2021. Working greatly under the radar, the company has grown to serve thousands of customers including some household names. The company is powering the revival of independent businesses in a territory that was previously dominated by Big Tech.

We believe in an impact management approach where teams, squads and individuals are given the opportunity to make big impact contributions across the breadth and depth of the company product and business. We are serious about transforming retail, distributions and production value chain by making advanced technology accessible to businesses of any size. We embrace a culture of innovation, passion and a no fear mentality when it comes to tech and business. We believe in an open environment and the ability of individuals to make an impact.

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